Return Window
All returns must be initiated within 15 calendar days of delivery. Items requested after this period are ineligible for refunds or exchanges.
Return Eligibility
Merchandise must remain unused, undamaged, and in original packaging with tags attached. The following are non-returnable:
Consumables (plants, floral arrangements, fertilizers)
Sanitary/health products (gardening gloves, protective gear)
Digital assets (e-books, software downloads)
Gift cards & final sale items
Required Documentation
Provide a valid order confirmation email or invoice with all return requests. Do not return products to manufacturers.
Refund Processing
Upon receiving and inspecting your return, we’ll email a status update within 7 business days. Approved refunds are issued to your original payment method within 7 business days.
Late/Missing Refunds
Confirm with your bank
Contact your credit card issuer
Email bussiness@onlygarden.shop if unresolved
Exchanges
Defective/damaged items qualify for replacements. Contact support@onlygarden.shop for authorization before shipping to:
OnlyGarden Returns
GROWGENIUS TECHNOLOGIES LLC
30 N GOULD ST STE N
SHERIDAN,WY 82801
Gift Returns
Gift recipients receive store credit via mailed certificate. Non-gift returns refund the original purchaser.
Return Shipping
Customers bear return shipping costs. We recommend:Tracking numbers for all packages