When will my order arrive?
After you place your order, it usually arrives within 3-7 working days.However, please note that due to sustained high shipping volumes, carriers such as FedEx and UPS may occasionally experience delays in shipping and tracking updates. In some cases, tracking information may not be displayed until the package approaches or arrives at its final destination. We greatly appreciate your understanding and will do our best to deliver your order as soon as possible.
How to collect shipping fees？
Orders over $99 come with free shipping, while orders under $99 will incur a shipping fee of $10.
Can I track my order?
of course! After the order is shipped, you will receive an email containing a tracking number. You can use it at any time to check the delivery status.
Which carriers do you use?
We mainly use FedEx, UPS, and USPS for shipping.
Do you provide expedited shipping services?
At present, we do not offer expedited delivery services in order to continue providing free standard delivery services to all customers. We have over 20 warehouses in the United States, with delivery times of 3-7 business days for most destinations.
What is your return policy?
You can return the product within 15 days after receiving it, provided that the product remains in its original condition. Please note that any modified or altered products do not meet the return criteria and the relevant warranty will be invalidated.
How can I cancel my order?
If you cancel the order on the same day, you do not need to pay any fees. If you cancel your order on the same day, we recommend that you do not receive it upon delivery, especially for packages sent through FedEx, as RTS (return to sender) requests are not always guaranteed. If the package has been received, you will be responsible for returning it. If you need assistance, please contact our customer support team.
What if my package is damaged?
We hope you can check the product immediately after receiving it. If damage is found, please follow the steps below:
Take clear photos of the damage situation.
Please send the attached image via email to support@onlygarden.shop .
Our team will guide you through the next steps.
Please keep all original packaging as it may be required for carrier claims.
Do I need someone to sign for my package?
In some cases, depending on the value or size of the shipment, a signature may be required upon delivery. This is to ensure safe delivery. You can also choose to pick up your package from your local FedEx store. We suggest that you register for FedEx Delivery Manager to view and manage these preference settings. Your tracking details will show whether a signature is required.
What if my goods are lost or damaged during transportation?
Although we carefully package and ship each order, we cannot assume responsibility for any loss, theft, or damage to the package during transportation. If there are any issues, please rest assured – we will assist you in communicating with the carrier to resolve the problem and provide replacement parts or reshipment where applicable. Your satisfaction is our top priority, and we will provide you with assistance throughout the process.